Does 999bg sell my data?

Never. 999bg does not sell your personal data to any third party. We only share limited information with designated partners for the purposes of service delivery, legal compliance, and security — nothing beyond that.

Will my data be deleted if I close my account?

Most data is deleted upon account closure. However, financial transaction records may be retained for 5 years and KYC documents for a legally specified period due to regulatory obligations. This data will be used solely for compliance purposes.

Can I opt out of promotional emails?

Absolutely. To stop receiving any promotional emails or SMS, simply contact our 24/7 customer support team. Your request will be processed within 7 business days. Please note that essential transaction-related notifications cannot be disabled.

How secure is my data?

999bg protects your data with 256-bit SSL encryption, PCI-DSS payment security, and regular security audits. Our servers are secured with firewalls and multi-layer access controls. That said, no one can guarantee 100% security on the internet, so keeping your password safe is equally important.

Where do I report a privacy complaint?

Submit any privacy complaints or concerns to our customer support team. We will respond within 30 days. For serious matters, our Data Protection Team will follow up with you directly.

999bg | Privacy Policy and How We Protect Your Data

1. Introduction & Scope of Policy

999bg (referred to herein as "we" or "the Platform") is an online gaming and Sports Betting platform serving Bangladesh and select regions. This Privacy Policy explains how we collect, store, use, and protect your personal information.

By using the 999bg website or app, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

This Privacy Policy was last updated January 1, 2026 Updated on this date. If changes are made, a notification will be sent to your registered email.

2. What Information We Collect

We collect the following types of information when you create an account and use our services on 999bg:

Data Type	Example	Reason for Collection
Identity Information	Name, date of birth, NID number	KYC Verification
Contact Information	Email, phone number, address	Account Management
Financial Information	Mobile Banking/Nagad number, bank details	Transaction Processing
Technical Information	IP address, browser, device	Security & Fraud Prevention
Gaming Information	Bet history, game logs	Service Improvement & Compliance
Cookies & Tracking	Session cookies, preference settings	Experience Enhancement

We never store your full payment card number or PIN. All payment processing is carried out through fully encrypted channels.

3. Purpose of Data Use

999bg uses your information solely for the following purposes:

Account management: To enable registration, login, password reset, and account security.
Transaction processing: For processing deposits, withdrawals, and bonuses.
KYC & age verification: To fulfill legal obligations and protect minors.
Customer support: To resolve issues and handle complaints.
Fraud prevention: To detect and prevent suspicious activity.
Service improvement: To personalize your gaming experience and develop new features.
Legal compliance: To meet the requirements of regulatory bodies.
Marketing (subject to consent): To send promotional offers and updates — only with your consent.

4. Data Sharing & Disclosure

999bg never sells your data. However, information may be shared in the following limited circumstances:

Payment Processor

Only the financial information required to process deposits and withdrawals is shared with approved payment gateways.

Regulatory Authority

Data may be shared with government and regulatory authorities in response to legal obligations or court orders.

Security Partners

Limited information may be shared with authorized security specialists to prevent fraud and money laundering.

Business Transfer

In the event of a change in business ownership, user data may be transferred with prior notice given to users.

Outside of the above cases, 999bg does not share your information with any advertisers, data brokers, or other third parties.

5. Cookies & Tracking Technologies

999bg uses cookies to enhance your browsing experience. The types of cookies we use include:

Essential cookies: For login sessions and security — disabling these will prevent the website from functioning correctly.
Functional cookies: To remember your language preferences and settings.
Analytics cookies: To monitor site usage — all data is kept anonymous.
Marketing cookies: To show you relevant advertisements — only with your consent.

Cookies can be disabled at any time through your browser settings. However, some features may not function properly as a result.

6. Data Retention Period

Below is an overview of how long 999bg retains your data:

All account data is retained for as long as the account remains active.
Even after account closure, financial transaction records may be kept for up to 5 years to meet legal obligations.
KYC documents are retained for the legally required period.
Customer support conversations are retained for up to 2 years.
If marketing consent is withdrawn, the relevant data will be deleted within 30 days.

7. Your Rights

As a 999bg user, you have the following rights over your data:

1

Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

2

Right to Rectification

You may request corrections to any inaccurate or incomplete information we hold about you.

3

Right to Erasure

You may request the deletion of your data under certain circumstances.

4

Right to Restrict Processing

You may request that the processing of your data be restricted in certain circumstances.

5

Right to Portability

You have the right to receive your data in a structured, machine-readable format.

6

Right to object

You may object to your data being used for marketing or profiling purposes.

To exercise any of the above rights, please contact our support team. We will respond within 30 days.

8. Protection of Children & Minors

999bg strictly prohibits account registration by anyone under the age of 18. We do not knowingly collect any information from minors.

Age verification is carried out at the time of registration.
Additional identity verification may be requested in suspicious cases.
If a minor's information is detected, the account is immediately suspended and the data is deleted.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

9. International Data Transfers

Your data may be processed on servers outside Bangladesh. In such cases, we ensure that:

Adequate data protection laws are in place in the destination country.
All data transfers are secured using the highest-grade encryption and security protocols.
Contracted partners are bound to comply with our privacy standards.

10. Policy Changes

999bg reserves the right to update this Privacy Policy at any time. In the event of changes:

The "Last Updated" date at the top of the policy will be revised accordingly.
For significant changes, advance notice will be sent to your registered email address.
Continued use of our services after any changes will be considered acceptance of the updated policy.

999bg Privacy Policy

SSL Encryption

No Third-Party Sales

User Controls

Secure Payment Information

Secure Database

Marketing Opt-Out